Most people don’t remember names, for the simple reason that they don’t take the time and energy necessary to concentrate and repeat and fix names indelibly in their minds. They make excuses for themselves; they are too busy. But they were probably no busier than Franklin D. Roosevelt, and he took time to remember and recall even the names of mechanics with whom he came into contact.
We should be aware of the magic contained in a name and realize that this single item is wholly and completely owned by the person with whom we are dealing…and nobody else. The name sets an individual apart; it makes him or her unique among all others. The information we are imparting or the request we are making takes on a special importance when we approach the situation with the name of the individual. From the waitress to the senior executive, the name will work magic as we deal with others.
The ability to remember names is almost as important in business and social contacts as it is in politics. Remember that a person’s name is to that person the sweetest and most important sound in any language.
Source: Dale Carnegie
We should be aware of the magic contained in a name and realize that this single item is wholly and completely owned by the person with whom we are dealing…and nobody else. The name sets an individual apart; it makes him or her unique among all others. The information we are imparting or the request we are making takes on a special importance when we approach the situation with the name of the individual. From the waitress to the senior executive, the name will work magic as we deal with others.
The ability to remember names is almost as important in business and social contacts as it is in politics. Remember that a person’s name is to that person the sweetest and most important sound in any language.
Source: Dale Carnegie
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