• Treat
your customers like Gold
• Keep
them happy
• Communicate
with them
• Go
the extra mile – solve their problems
• Call
up old/existing customers
• Take
their Birth Dates
• Ask
them about their children, pets, hobbies
• Take
the names of their children and pets/use them in your conversation
• Make
it a point to wish them on their birthdays
• Break
the ice – build a rapport
• Ask
them about their experience with the company and your employees
• Listen
to their grievances and solve problems
• Tell
them about your new products
• Offer
them incentives
• Offer
freebies
• Make
your system/tools user-friendly
• Make
them do “Word of Mouth” advertising for you
• Stay
in touch – call them, send newsletters every 30/60/90 days
• Ask
questions about what they want
• Listen
attentively
• Offer
solutions
• Know
your products well and let your customer know about them too
• Remember
the Golden Rule – “People Buy People First”.
• If
you and your employees give excellent service to the customer, they will be
yours for life.
