In Control of Attitudes…

• If you lose control, you lose. Period.

• Only people who manage their attitude avoid being managed by others.

• Anytime you have contact with anyone, you broadcast your disposition through facial expression, tone of voice, posture, handshakes, handwriting, voice-mail message, decision-making, managing, leading and the rest.

• Emotional strengths, not intellectual strengths, are what are most required to get to the top.

• The higher up you go, the more critical it is to control your disposition. Subordinates will watch and study your inclinations and then match theirs to yours. By controlling your disposition, you can literally affect their performance as your own.