Challenge

We are challenged on every hand to work untiringly to achieve excellence in our lifework. Not all men are called to specialized or professional jobs; even fewer rise to the heights of genius in the arts and science; many are called to be labourers in factories, fields, and streets.



But no work is insignificant. All labour that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.

If a man is called to be a street sweeper, he should sweep even as Michaelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the host of heaven and earth will pause to say, "Here lived a great street sweeper who did his job well."





: Martin Luther King Jr

Don't Scold

If a man’s heart is rankling with discord and ill feeling toward you, you can’t win him to your way of thinking with all the logic in the world. Scolding parents and domineering bosses and husbands and nagging wives ought to realize that people don’t want to change their minds. They can’t be forced or driven to agree with you or me. But they may possibly be led to, if we are gentle and friendly, ever so gentle and ever so friendly.

It is an old and true maxim that “a drop of honey catches more flies than a gallon of gall.” So with men, if you could win a man to your cause, first convince him that you are his sincere friend. Therein a drop of honey that catches his heart; which, say what you will, is the great high road to his reason.


By fighting you never get enough, but by yielding you get more than you expected. Two thousand years ago, Jesus said: “Agree with thine adversary quickly.”



Source: Dale Carnegie

How to Retain Old Customers

•       Treat your customers like Gold

•       Keep them happy

•       Communicate with them

•       Go the extra mile – solve their problems

•       Call up old/existing customers

•       Take their Birth Dates

•       Ask them about their children, pets, hobbies

•       Take the names of their children and pets/use them in your conversation

•       Make it a point to wish them on their birthdays

•       Break the ice – build a rapport

•       Ask them about their experience with the company and your employees

•       Listen to their grievances and solve problems

•       Tell them about your new products

•       Offer them incentives

•       Offer freebies

•       Make your system/tools user-friendly

•       Make them do “Word of Mouth” advertising for you

•       Stay in touch – call them, send newsletters every 30/60/90 days

•       Ask questions about what they want

•       Listen attentively

•       Offer solutions

•       Know your products well and let your customer know about them too

•       Remember the Golden Rule – “People Buy People First”.

•       If you and your employees give excellent service to the customer, they will be yours for life.

Be Willing to Make Mistakes

·         Dead people are the only ones who don’t make mistakes. If you are error free you’re likely effort free. Risk and mistakes are close together.

·         Don’t fear making mistakes. And above all, don’t fear confessing them. It shows you are wiser today than yesterday to see your error, humble enough to admit it, and potentially able to correct it.

·         Don’t let setbacks negatively affect you in the slightest. In fact, seek out encumbrances and obstacles. That’s where you challenge yourself.

·         Make the same mistakes only once though. Repetition of similar mess-ups shows lack of attention to detail, sloppiness, poor attitude, and thoughtlessness. 

The Secret of Socrates

In talking with people, don’t begin by discussing the things on which you differ. Begin by emphasizing – and keep on emphasizing – the things on which you agree. Keep emphasizing, if possible, that you are both striving for the same end and that your only difference is one of the method and not of purpose.

Get the other person saying ‘yes, yes’ at the outset. Keep your opponent, if possible, from saying ‘No’. A ‘No’ response, according to Professor Overstreet, is a most difficult handicap to overcome. When you have said ‘No’, all your pride of personality demands that you remain consistent with yourself. You may later feel that the ‘No’ was ill-advised, nevertheless, there is your precious pride to consider!

Once having said a thing, you feel you must stick to it. Hence it is of the very greatest importance that a person be started in the affirmative direction.

Humble People Are More Likely to Help

Need a favor? Approach a humble person, for a study says that they are more likely to help than their arrogant counterparts. Researchers at Baylor University in the US have carried out the study and found that humility is a positive quality with potential benefits. 

Lead author Wade Rowatt said, “ The research indicates that humility is a positive quality with potential benefits. While several factors influence whether people will volunteer to help a fellow human in need, it appears that humble people, on an average, are more helpful than individuals who are egotistical or conceited.”

Humility is associated with the amount of helping time offered, even when the pressure to help is low. It is also associated with traits as modesty, tolerance, being down to earth, respectful and open-minded.

Source:TOI 

What is a Customer?

• A customer is the most important person ever in the office…in person or by mail.

• A customer is not dependent on us…we are dependent on him.

•  A customer is not an interruption of our work…he is the purpose of it. We are not doing a favor by serving him…he is doing us a favor by giving us the opportunity to do so.

• A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer.

• A customer is a person who brings us his wants. It is our job to handle them profitably to him and to ourselves.

 Courtesy: Zig Ziglar