Do this and You'll be Welcome Anywhere...

Why to read a book to find out how to win friends? Why not study the technique of the greatest winner of friends the world has ever known? Who is he? You may meet him tomorrow coming down the street. When you get within ten feet of him, he will almost jump out of his skin to show how much he likes you. And you know that behind this show of affection on his part, there are no ulterior motives: he doesn't want to sell you any real estate, and he doesn't want to marry you.

Did you ever stop to think that a dog is the only animal that doesn't have to work for a living? A hen has to lay eggs, a cow has to give milk, and a canary has to sing. But a dog makes his living by giving you nothing but love. 

Dale Carnegie

It isn't Easy to Stay Motivated

It isn't easy to stay motivated. There are so many distractions, fall outs and conspiracies to drag you down. People would go out of the way to bring somebody down. Only if they had worked that hard for self improvement, mutual camaraderie and love! But that doesn't happen. People are not always born to love, respect and nurture!

What to do to avoid such people, or rather conquer such people! Stay calm and calculated, remain firm on your ground, and never let them take away your happiness and composure. In every organization, big or small, we find jealous souls who would draw daggers on your back, spitting venom against you and trying their best to implicate you in affairs you don't even know of. These people can't think beyond a point and can't see the larger picture. They could also be under the impression that they are immortals and they would live forever hurting others and conspiring against them.

But you are different. You have a vision and dreams and you can see the larger picture. Face such people, don't run away..but face them gracefully and with great dignity. Your replies to their conspiracies have to be wisely calculated and elite. When you don't drop down to their level, such people will sulk, get tired, get disappointed and die a gradual death of frustration. Stay motivated all the time to achieve your objectives. It isn't easy, but great achievements don't come easily, do they? 

Motivational Quotes

Discipline is the bridge between goals and accomplishment. : Jim Rohn


Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. : George Patton


If you do not hope, you will not find what is beyond your hopes.


The only way of finding the limits of the possible is by going beyond them into the impossible. : Arthur C. Clarke


We are what we repeatedly do. Excellence, therefore,is not an act but a habit. : Aristotle


Work spares us from three evils: boredom, vice, and need. : Voltaire


You cannot plough a field by turning it over in your mind.


Do not wait to strike till the iron is hot; but make it hot by striking. : William B. Sprague


Nothing will ever be attempted if all possible objections must first be overcome. : Samuel Johnson


When the best things are not possible, the best may be made of those that are. - Richard Hooker


Nothing great was ever achieved without enthusiasm. : Ralph Waldo Emerson


No great man ever complains of want of opportunities. : Ralph Waldo Emerson


Men's best successes come after their disappointments. : Henry Ward Beecher


They can because they think they can. : Virgil


Success is the sum of small efforts, repeated day in and day out. : Robert Collier


Keep away from small people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.- Mark Twain


There are two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle. -Albert Einstein

Never Give Up

One day a farmer's donkey fell down into a well. The animal cried piteously for hours as the farmer tried to figure out what to do. Finally, he decided the animal was old, and the well needed to be covered up anyway; it just wasn't worth it to retrieve the donkey.


He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement he quieted down.


A few shovel loads later, the farmer finally looked down the well. He was astonished at what he saw. With each shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up.


As the farmer's neighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and happily trotted off!

MORAL :
Life is going to shovel dirt on you, all kinds of dirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a steppingstone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up.


Remember the five simple rules to be happy:


1. Free your heart from hatred - Forgive.

2. Free your mind from worries - Most never happens.

3. Live simply and appreciate what you have.

4. Give more.

5. Expect less from people but more from yourself.





:Ryan Baloy

Spread Love & Happiness...

Being unwanted, unloved and uncared for is the biggest curse. A physical disease can be cured with medicines, but the only cure for loneliness and despair is love. Many people in the world today are dying for the lack of food, but there are many more dying for just a little love.

We can help others by extending a little love, care, kindness and understanding every time we meet them. Love and kindness are never wasted. They always make a great difference in lives of people. Giving kindness not only helps others, it makes us happy too. Therefore, we should open our loving hearts and help others make a new start.

As custodians of this planet, it is our duty to help the helpless, house the homeless, love the unloved and care for the uncared. We are born with rich blessings of love, compassion and forgiveness and we must share these blessings with all the humans and animals of the world.

A Drop of Honey

Someone once said that a drop of honey attracts more flies than a million gallons of gall. This is true in every sphere of life. When we talk to people with love, respect and empathy; they feel a great amount of gratification and develop an immediate liking for us.

A person who speaks sweet and remains calm under all circumstances is accepted by all. People like such men, and look at them with respect and admiration. Who would not like to be in the company of someone, who does not challenge their integrity and wisdom; and says nice things about them!

People remember you for being gentle and saying kind words to them all their lives. Everybody has their own battles to fight and a kind word comes as a gentle breeze to their parched lives.

Remember to be nice and gentle with everyone you meet. In a world of cold reception, a lovely smile, a warm hand-shake and a kind word creates magic and fills people with love and enthusiasm. 

Why Lament…

We lament our unfulfilled desires every now and then. When we can't achieve our dreams, we feel sad and even regret our past decisions which we think are the reasons for our situation today. This remorse affects our present, and also the future; as we are not able to take right decisions in this situation.

As human beings, we are born with emotions of love, hatred, remorse, happiness etc. However, by controlling our emotions and not letting remorse affect our present and future is the best way to to live life fully. It is easy to fall in the trap of feeling victimized, and thinking why God has done this to us. But to feel like a victor and let eternal love and happiness rule our lives takes effort and courage.

Don't let past mistakes drag you down. Be a victor and not a victim! Stand up, hold your head high, draw a smile and walk with grace! Remember, happiness is just a state of mind and it is entirely up to you to decide to be happy and cheerful! 

Challenge

We are challenged on every hand to work untiringly to achieve excellence in our lifework. Not all men are called to specialized or professional jobs; even fewer rise to the heights of genius in the arts and science; many are called to be labourers in factories, fields, and streets.



But no work is insignificant. All labour that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.

If a man is called to be a street sweeper, he should sweep even as Michaelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the host of heaven and earth will pause to say, "Here lived a great street sweeper who did his job well."





: Martin Luther King Jr

Don't Scold

If a man’s heart is rankling with discord and ill feeling toward you, you can’t win him to your way of thinking with all the logic in the world. Scolding parents and domineering bosses and husbands and nagging wives ought to realize that people don’t want to change their minds. They can’t be forced or driven to agree with you or me. But they may possibly be led to, if we are gentle and friendly, ever so gentle and ever so friendly.

It is an old and true maxim that “a drop of honey catches more flies than a gallon of gall.” So with men, if you could win a man to your cause, first convince him that you are his sincere friend. Therein a drop of honey that catches his heart; which, say what you will, is the great high road to his reason.


By fighting you never get enough, but by yielding you get more than you expected. Two thousand years ago, Jesus said: “Agree with thine adversary quickly.”



Source: Dale Carnegie

How to Retain Old Customers

•       Treat your customers like Gold

•       Keep them happy

•       Communicate with them

•       Go the extra mile – solve their problems

•       Call up old/existing customers

•       Take their Birth Dates

•       Ask them about their children, pets, hobbies

•       Take the names of their children and pets/use them in your conversation

•       Make it a point to wish them on their birthdays

•       Break the ice – build a rapport

•       Ask them about their experience with the company and your employees

•       Listen to their grievances and solve problems

•       Tell them about your new products

•       Offer them incentives

•       Offer freebies

•       Make your system/tools user-friendly

•       Make them do “Word of Mouth” advertising for you

•       Stay in touch – call them, send newsletters every 30/60/90 days

•       Ask questions about what they want

•       Listen attentively

•       Offer solutions

•       Know your products well and let your customer know about them too

•       Remember the Golden Rule – “People Buy People First”.

•       If you and your employees give excellent service to the customer, they will be yours for life.

Be Willing to Make Mistakes

·         Dead people are the only ones who don’t make mistakes. If you are error free you’re likely effort free. Risk and mistakes are close together.

·         Don’t fear making mistakes. And above all, don’t fear confessing them. It shows you are wiser today than yesterday to see your error, humble enough to admit it, and potentially able to correct it.

·         Don’t let setbacks negatively affect you in the slightest. In fact, seek out encumbrances and obstacles. That’s where you challenge yourself.

·         Make the same mistakes only once though. Repetition of similar mess-ups shows lack of attention to detail, sloppiness, poor attitude, and thoughtlessness. 

The Secret of Socrates

In talking with people, don’t begin by discussing the things on which you differ. Begin by emphasizing – and keep on emphasizing – the things on which you agree. Keep emphasizing, if possible, that you are both striving for the same end and that your only difference is one of the method and not of purpose.

Get the other person saying ‘yes, yes’ at the outset. Keep your opponent, if possible, from saying ‘No’. A ‘No’ response, according to Professor Overstreet, is a most difficult handicap to overcome. When you have said ‘No’, all your pride of personality demands that you remain consistent with yourself. You may later feel that the ‘No’ was ill-advised, nevertheless, there is your precious pride to consider!

Once having said a thing, you feel you must stick to it. Hence it is of the very greatest importance that a person be started in the affirmative direction.

Humble People Are More Likely to Help

Need a favor? Approach a humble person, for a study says that they are more likely to help than their arrogant counterparts. Researchers at Baylor University in the US have carried out the study and found that humility is a positive quality with potential benefits. 

Lead author Wade Rowatt said, “ The research indicates that humility is a positive quality with potential benefits. While several factors influence whether people will volunteer to help a fellow human in need, it appears that humble people, on an average, are more helpful than individuals who are egotistical or conceited.”

Humility is associated with the amount of helping time offered, even when the pressure to help is low. It is also associated with traits as modesty, tolerance, being down to earth, respectful and open-minded.

Source:TOI 

What is a Customer?

• A customer is the most important person ever in the office…in person or by mail.

• A customer is not dependent on us…we are dependent on him.

•  A customer is not an interruption of our work…he is the purpose of it. We are not doing a favor by serving him…he is doing us a favor by giving us the opportunity to do so.

• A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer.

• A customer is a person who brings us his wants. It is our job to handle them profitably to him and to ourselves.

 Courtesy: Zig Ziglar

A Sound Body & Mind

You can change your health and thoughts by making some simple, everyday changes in the way you think and act. These include:

A Solution-seeking mind: Keep your mind focused on solutions and ways to feel good. It’s better than submitting to negative thoughts. Feed your mind questions like, ‘What can I do to feel even better now?” or ‘How can I make things even better?” Then do them!

Faith in Life: Surrender to life knowing that all your needs will be met. Trust life. There is nothing to fear.

Bo Good to All: Treat others the way you would like to be treated. Respect everyone and everything. See yourself in others.

Gratitude: Be grateful for everything you can. It will bring you more health, happiness and abundance. Keep a gratitude journal.

Love energy: Love heals our body and mind and binds people. Feel love energy within you at all times and extend it outwards. Gratitude with love is the most powerful emotion that heals and creates true happiness and health.

Faith in Yourself: Everything is achievable if you have faith in yourself. You can do anything, only if you think you can.

Happiness, Joy, Laughter and Fun: Keep finding things to be happy about during your day, even if they are small, insignificant thoughts. Laughter and fun can change your own physiology. Life is meant to be enjoyed.

Know yourself and Build Self-Love: Understand yourself. Know what your likes and dislikes are. Identify and remove triggers that stir up negativity. Replace negative thoughts with empowering ones. Remove habits and patterns that are pulling you down and draining your energy. Love yourself, your body, mind and soul.

Giving: If you want something, give it first. Give love, give happiness, give joy, and give money. You will get it all back ten-folds in different ways. Pray for others, compliment them and give them good wishes. Find ways to love more and give more.

Acceptance: Accept yourself and people as they are. Accept situations and things as they are. Then take action on things that you can change, and let go of things you have no control over.

Source:TOI

A Sure Way of Making Enemies

You can tell people they are wrong by a look or an intonation or a gesture just as eloquently as you can in words – and if you tell them they are wrong, do you make them want to agree with you? Never! For you have struck a different blow at their intelligence, judgement, pride and self-respect. That will make them want to strike back. But it will never make them want to change their minds. You may then hurl at them all the logic of a Plato or an Immanuel Kant, but you will not alter their opinions, for you have hurt their feelings.

Never begin by announcing “I’m going to prove so-and-so to you.” That’s bad. That’s tantamount to saying: I’m smarter than you are. I’m going to tell you a thing or two and make you change your mind. 

That is a challenge. It arouses opposition and makes the listener want to battle with you before you even start.

It is difficult, under even the most benign conditions, to change people’s minds. So why make it harder? Why handicap yourself?

If you are going to prove anything, don’t let anybody know it. Do it subtly, so adroitly, that no one will feel that you are doing it.

Courtesy: Dale Carnegie

You...

If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being hated, don’t give way to hating;
And yet don’t look too good, nor talk too wise


If you can dream – and not make dreams your master,
If you can think – and not make thoughts your aim,
If you can meet with Triumph and Disaster
And treat those two imposters just the same,
If you can bear to hear the truth you’ve spoken,
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build em up with worn-out tools;


If you can make one heap of all your winnings
And risk it all on one turn of pitch-and-toss,
And lose, and start again at your beginning
And never breath a word about your loss,
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the will which says to them: ‘Hold On!”


If you can talk with crowds and keep your virtue
Or walk with kings-nor lose the common touch,
If neither foes nor loving friends can hurt you
If all men count with you, but none too much,
If you can fill the unforgiving minute
With sixty seconds worth of distance run,
Yours is the Earth and everything that’s in it
And which is more – you’ll be a man, my son!

Children Learn What They Live

If a child lives with criticism,

He learns to condemn.

If a child lives with praise,

He learns to appreciate.

If a child lives with hostility,

He learns to fight.

If a child lives with tolerance,

He learns to be patient.

If a child lives with ridicule,

He learns to be shy.

If a child lives with encouragement,

He learns confidence.

If a child lives with shame,

He learns to feel guilty.

If a child learns with approval,

He learns to like himself.

If a child lives with fairness,

He learns justice.

If a child lives with security,

He learns to have faith.

If a child lives with acceptance and friendship,

He learns to find love in the world.

Secret of a Successful Business Interview

There is no mystery about successful business intercourse. Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that. 

-Charles W Eliot.

‘Eliot himself was a past master of the art of listening. His listening was not mere silence, but a form of activity. Sitting very erect on the end of his spine with hands joined in his lap, making no movement except that he revolved his thumbs around each other faster or slower, he faced his interlocutor and seemed to be hearing with his eyes as well as his ears. He listened with his mind and attentively considered what you had to say while you said it… At the end of an interview the person who had talked to him felt that he had his say.”

-Henry James,

Novelist

Successfully Selling Trust

We don’t attempt to compete price-wise, but we can more than compete service-wise. Consumers always go back to people they can trust. Think about it for a moment. All of us like to do business with people we can trust. Can you imagine going to a doctor and not having any confidence that the treatment is any good? Can you imagine doing business with a financial institution whose trustworthiness was suspect? Could you be happy with a mate you do not trust? No way.

 The same rule applies in selling. If people really trust you, if everything else is even closer to being equal, they will do business with you.

 There are five reasons people will not buy from you:

1. No need
2. No money
3. No hurry
4. No desire
5. No trust

The best of the five – No Trust – is the most difficult to understand and the most fundamental to possess. The only way to separate personal rejection from business refusal – when the prospect says no – is to understand the importance of TRUST in the sales relationship. People MUST trust you before they buy from you, and if you are not the right kind of person, people will not buy your goods on service.

Courtesy: Zig Ziglar